Digital Cloud Company Makes IT Easy
We take a proactive approach when it comes to your monitoring and maintenance. If you’re have having any issue we can remotely diagnose and fix the problem. We use SAAS – a technology framework specifically built for managing service providers. We manage remote networks securely across any IP network or the Internet without needing to set up a VPN or opening ports on the firewall. Our advanced technology is highly secure and reliable.
- Monitoring & Maintenance (Proactive vs. Reactive)
- MAV (Managed Anti-Virus)
- 24×7 monitoring
- Escalation & basic fixes
- Event log monitoring
- Back-up log checks
- Anti-virus log checks
- Server Availability
- Service Availability monitoring
- Monitoring custom performance parameters
- Server health check and analysis of key trends
- Patch Assessment & management
- Service pack updates
- Virus definition & prevention (daily virus scans with weekly deep scan)
- Onsite or Complex Break/Fixes for a low hourly fee with travel time included
Real-time Network Monitoring, Alerts & notifications:
The Digital Cloud Managed IT Service makes an attempt to know the problem by monitoring a network 24/7 before it is too late. We monitor a network for its link latency, packet loss, availability, traffic, bandwidth utilization; and device CPU load, memory, and disk space utilization parameters.
Automatic notifications often times allow us to solve problems before you even know they happened. We notify you via our ticketing system or via phone if we encounter a service impacting issue. Our systems are active 24×7 so you don’t’ have to be.
Data Backup, Web Protection, Mail Assure, Document Backup are additional charges.